Artwork questions & design
Do you accept Microsoft Word files?
Unfortunately, Microsoft Word is not a print ready format. More modern versions of Microsoft Word can save files as PDF, which is okay to send to us. To save as a PDF, click 'file', and then 'save as', and select 'PDF' as the format, instead of '.doc'. If there is no option on your Word version, there is an online tool that will convert your Word file for free, zamzar.com. Please, check the converted file carefully as elements of your design may move or change.
What type of files do you accept?
We accept PDF
What is the maximum file size for uploading my artwork?
Our maximum file size upload is 5MB.
What are trim marks?
The trim marks help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.
What is bleed? And why is it important?
Bleed is the area between the trim marks and the rest of the paper. This area should have continued color or design from your artwork. They will be cut off from your document but it guarantees there will be no unprinted edges in the final trimmed document. Bleed marks are usually 3mm.
What is safe margin?
A safe margin is the space between the text and graphics and the trim mark. You must not add relevant information in this area as it can be slightly trimmed. That's why it's called a safe margin, simply keep your design inside of it and you will be fine.
Do you have any templates to use as a guide when designing?
We have tones of templates for each of our products and you can create your design online with our easy-to-use tool. Simply hover over any of our products in the navigation menu and select 'predesigned templates'.
Do you print in RGB or CMYK?
We print in CMYK. If your design is colorful, make sure the color is set as CMYK when providing your artwork. RGB and Pantone artworks will be converted to CMYK and this could affect your final colors.
How can I make sure the color prints the way I want it?
Color on your screen and on a printed page may look different. The reason is that screens are backlit, while paper reflects color. If the tone of the color is critical, contact us and we'll do our best to get the result you want.
Can I get a printed proof of my design?
We currently don't offer a sample of your order but no need to worry, we have a proofing service to guarantee everything is ok.
What does your artwork proofing check include?
We check that the bleed is correct, color is converted to CMYK, and make sure the artwork is the correct size, the images are high resolution, and the fonts are embedded to the document. If we find anything that needs changing, we will contact you before we start printing.
How do I make sure my images look defined and not pixelated?
This comes down to the number of pixels in your image. To ensure the image will be defined, we recommend images are between 150dpi and 300dpi (dots per inch). Anything less than 100dpi may appear pixelated.
Can I use any font?
Yes, as long as it's embedded (outlined) on the document. If you are using Illustrator or InDesign, highlight the text, select 'type' in the top menu and choose 'create outlines'. In Microsoft Word, click the 'options' tab. Once that's open, switch over to the 'save' tab. Select 'embed fonts in the file' and click 'ok', then resave your file.
I am creating my own art using your website. It's not finished yet. Can I save it for later?
Absolutely. You just need to create your account and save your design. Whenever you are ready, come back to us and pick it up from where you left off. No rush, design it in your own time.